New Zealand's logistics franchise built for the eCommerce era. 30+ years. 22 Service Centres. No limits on what you can build.
New Zealand's courier and parcel market is worth USD 1.77 billion in 2025 and is forecast to grow year on year as eCommerce penetration deepens across Aotearoa. Every online purchase creates a parcel. Every return creates another. And PACK & SEND franchisees are positioned right at the centre of it.
For multiple years, PACK & SEND has been trusted by New Zealanders for parcel, freight and logistics solutions. We consolidate the services of the world's leading carriers into a single expert access point under our brand. You don't own the trucks. You own the relationships, the expertise, and the margin. And there is simply no other franchise logistics business model like ours anywhere in the world.
As a PACK & SEND franchisee, you leverage the infrastructure of the world's biggest carriers without owning a single truck, van or plane. You earn margin on every solution you provide. You have no restrictions on size, weight, value or destination. And your revenue doesn't stop when your doors close because our online booking platform runs 24 hours a day, 7 days a week.
New Zealand's PACK & SEND network has proven its resilience through some of the toughest conditions any business can face — the Global Financial Crisis, the Christchurch earthquakes, and COVID-19. Through all three, PACK & SEND was designated an Essential Service, continuing to serve households and businesses in communities across the country. That kind of proven stability is rare in any franchise category.
Most logistics businesses say no to the hard jobs. We built our entire reputation on saying yes.
WE PACK ANYTHING
Small, large, fragile, unbreakable, delicate and valuable. Our expert packaging service is unique in the New Zealand market — no other franchise logistics brand offers it at this level.
WE SEND EVERYTHING
Envelopes, boxes, pallets, crates, containers.
WE DELIVER ANYWHERE
Local, inter-city, overnight, international. Road, air and sea. From Auckland to Invercargill, or Christchurch to Tokyo — if it needs to get somewhere, we get it there.
WE SERVICE EVERYONE
Consumers, small and large businesses, eCommerce merchants, online sellers, corporates, government departments, tourists, backpackers, importers. Everyone, everywhere, is a potential customer in a growing industry.
Our mission is simple: save our customers time, trouble and money. That promise, backed by our technology, our carrier network and our expert team, is why customers keep coming back. New Zealand's PACK & SEND network holds a 4.8-star average on Google Reviews, the highest rating in the courier and freight category in New Zealand.
NO PRIOR INDUSTRY EXPERIENCE REQUIRED
Comprehensive 4-week initial training, including one week at our head office in Sydney, Australia covers customer service, sales, business development, packaging and freight, accounting, marketing, GMx point-of-sale and the full online operations manual. Our most successful franchisees came from hospitality, corporate management, IT, retail and professional services.
MULTIPLE REVENUE STREAMS — NO CAPACITY CEILING
In-store, phone and online bookings work simultaneously. Revenue doesn't require your physical presence. One New Zealand Service Centre turned over $1.45 million in a single year. The model has no artificial ceiling.
PROPRIETARY TECHNOLOGY THAT COMPETITORS CANNOT MATCH
GMx freight management and PACK & SEND Live — our eCommerce SaaS shipping platform — give you tools that put enterprise-grade capability in the hands of a local business owner. Online sellers can integrate their marketplace directly with your Service Centre for automated fulfilment. No other franchise in this category has it.
A BRAND THAT OPENS DOORS
Thirty years of trust, New Zealand's highest-rated courier brand on Google Reviews (4.8 stars), the Global Franchise Awards Regional Champion title, and back-to-back Franchisee of the Year wins for PACK & SEND Albany. Instant credibility from the moment you open.
THE YEAR 1 BRAND LEAD GUARANTEE
For new Service Centres in new territories, PACK & SEND contractually guarantees a minimum number of trackable customer leads in your first year. If we fall short, we make a direct payment to you. No other New Zealand logistics franchise offers this commitment.
PART OF A $1.5 BILLION GLOBAL PLATFORM
PACK & SEND is part of Fortidia, which operates +3,100 Business Solution Centres across 57 countries, including PostNet, AlphaGraphics and Mail Boxes Etc. branded centres. The buying power, technology investment and global infrastructure behind your local NZ Service Centre is extraordinary.
FINANCE SUPPORT AVAILABLE
Our franchise team will connect you with finance specialists experienced in franchise funding in New Zealand. We provide the documentation, performance data and business plan support you need to approach lenders with confidence.
PACK & SEND provides the full package when it comes to training, support and business success — regardless of the economic climate. Here is what you receive from day one as a franchise partner:
Our most successful New Zealand franchisees share a mindset, not an industry background. They are go-getters who want to be in business for themselves but not by themselves. Here's who thrives in this system:
Territories are still available throughout New Zealand. If you're ready to open your business, improve your work-life balance and build something of real value, this is where it starts.
Click the Enquire Now button. Our franchise team will contact you within one business day. No obligation. No pressure. Just a conversation about whether this opportunity is right for you.
For multiple years, PACK & SEND has been trusted by New Zealanders for parcel, freight and logistics solutions. We consolidate the services of the world's leading carriers into a single expert access point under our brand. You don't own the trucks. You own the relationships, the expertise, and the margin. And there is simply no other franchise logistics business model like ours anywhere in the world.
New Zealand’s logistics franchise — with no ceiling
As a PACK & SEND franchisee, you leverage the infrastructure of the world's biggest carriers without owning a single truck, van or plane. You earn margin on every solution you provide. You have no restrictions on size, weight, value or destination. And your revenue doesn't stop when your doors close because our online booking platform runs 24 hours a day, 7 days a week.
New Zealand's PACK & SEND network has proven its resilience through some of the toughest conditions any business can face — the Global Financial Crisis, the Christchurch earthquakes, and COVID-19. Through all three, PACK & SEND was designated an Essential Service, continuing to serve households and businesses in communities across the country. That kind of proven stability is rare in any franchise category.
Anything. Anywhere. For anyone.
Most logistics businesses say no to the hard jobs. We built our entire reputation on saying yes.
WE PACK ANYTHING
Small, large, fragile, unbreakable, delicate and valuable. Our expert packaging service is unique in the New Zealand market — no other franchise logistics brand offers it at this level.
WE SEND EVERYTHING
Envelopes, boxes, pallets, crates, containers.
WE DELIVER ANYWHERE
Local, inter-city, overnight, international. Road, air and sea. From Auckland to Invercargill, or Christchurch to Tokyo — if it needs to get somewhere, we get it there.
WE SERVICE EVERYONE
Consumers, small and large businesses, eCommerce merchants, online sellers, corporates, government departments, tourists, backpackers, importers. Everyone, everywhere, is a potential customer in a growing industry.
Our mission is simple: save our customers time, trouble and money. That promise, backed by our technology, our carrier network and our expert team, is why customers keep coming back. New Zealand's PACK & SEND network holds a 4.8-star average on Google Reviews, the highest rating in the courier and freight category in New Zealand.
Here’s what’s behind you from day one
NO PRIOR INDUSTRY EXPERIENCE REQUIRED
Comprehensive 4-week initial training, including one week at our head office in Sydney, Australia covers customer service, sales, business development, packaging and freight, accounting, marketing, GMx point-of-sale and the full online operations manual. Our most successful franchisees came from hospitality, corporate management, IT, retail and professional services.
MULTIPLE REVENUE STREAMS — NO CAPACITY CEILING
In-store, phone and online bookings work simultaneously. Revenue doesn't require your physical presence. One New Zealand Service Centre turned over $1.45 million in a single year. The model has no artificial ceiling.
PROPRIETARY TECHNOLOGY THAT COMPETITORS CANNOT MATCH
GMx freight management and PACK & SEND Live — our eCommerce SaaS shipping platform — give you tools that put enterprise-grade capability in the hands of a local business owner. Online sellers can integrate their marketplace directly with your Service Centre for automated fulfilment. No other franchise in this category has it.
A BRAND THAT OPENS DOORS
Thirty years of trust, New Zealand's highest-rated courier brand on Google Reviews (4.8 stars), the Global Franchise Awards Regional Champion title, and back-to-back Franchisee of the Year wins for PACK & SEND Albany. Instant credibility from the moment you open.
THE YEAR 1 BRAND LEAD GUARANTEE
For new Service Centres in new territories, PACK & SEND contractually guarantees a minimum number of trackable customer leads in your first year. If we fall short, we make a direct payment to you. No other New Zealand logistics franchise offers this commitment.
PART OF A $1.5 BILLION GLOBAL PLATFORM
PACK & SEND is part of Fortidia, which operates +3,100 Business Solution Centres across 57 countries, including PostNet, AlphaGraphics and Mail Boxes Etc. branded centres. The buying power, technology investment and global infrastructure behind your local NZ Service Centre is extraordinary.
FINANCE SUPPORT AVAILABLE
Our franchise team will connect you with finance specialists experienced in franchise funding in New Zealand. We provide the documentation, performance data and business plan support you need to approach lenders with confidence.
WHAT PACK & SEND PROVIDES TO YOU
PACK & SEND provides the full package when it comes to training, support and business success — regardless of the economic climate. Here is what you receive from day one as a franchise partner:
- Technology — Advanced proprietary GMx freight management system and PACK & SEND Live SaaS eCommerce shipping platform.
- Training — Comprehensive 4-week initial training programme including one week at our head office in Sydney. Covers sales, operations, GMx, customer service, packaging, marketing and business management.
- Field Support Manager — A dedicated Field Support Manager assigned to you from day one. Regular check-ins, performance reviews, sales coaching and ongoing business guidance throughout your franchise journey.
- Marketing & Lead Generation — National marketing resources, digital tools, local area marketing support and the Year 1 Brand Lead Guarantee — a contractual commitment to drive trackable customers to your door in your first year.
- Systems & Reporting — Online operations manual via Packnet™, financial benchmarking reports, bookkeeping guidance and network performance data to track and grow your business.
- Global Network Access — Full access to the Fortidia global platform with + 3,100 Business Solution Centres across 57 countries, enabling you to offer truly global logistics solutions to every client.
- Annual Conference — Annual national franchisee conference, regular partner meetings and a peer network of experienced franchise owners across New Zealand and Australia.
Our most successful New Zealand franchisees share a mindset, not an industry background. They are go-getters who want to be in business for themselves but not by themselves. Here's who thrives in this system:
- You're commercially minded and sales-driven, you understand that business growth is earned through proactive effort, not passive ownership
- You're passionate about delivering exceptional customer service and solving problems others walk away from
- You're comfortable with technology and motivated to stay at the forefront of the eCommerce evolution
- You can commit full-time, and you have the financial capacity to invest properly in your future
- You want to build a real, scalable business asset — not just buy yourself a job
Territories are still available throughout New Zealand. If you're ready to open your business, improve your work-life balance and build something of real value, this is where it starts.
Click the Enquire Now button. Our franchise team will contact you within one business day. No obligation. No pressure. Just a conversation about whether this opportunity is right for you.
Pack & Send New Zealand Financial Data
The following financial information was provided by Pack & Send New Zealand to give you more information about the costs associated with a Pack & Send New Zealand opportunity
Investment level
$140,000 - $190,000 – (franchise fee + GST ) and working capital $50,000
Pack & Send New Zealand Testimonials
We hear a lot of stories from other franchise businesses that aren’t at all complimentary of their master franchisor or their particular franchise system. We count ourselves fortunate that PACK & SEND New Zealand provides fantastic support and leadership as the master franchisor, with great systems and expertise readily available.
Jo & Bill Lawrence (PACK & SEND Nelson)
Purchasing an existing PACK & SEND franchise was the right decision for us. Since the date we took over the business, PACK & SEND Head Office has created many opportunities for us and supported and assisted us to settle in and get up to speed with the business’s processes. We love this business model as we do not really depend on staff to manage the business at this stage. Stock management is easy as we used to run hospitality business and had to manage many staff with difficulties such as employee turnover, frequent sick days and expired food stock. Currently we make very good profit and we are looking forward to maintaining and improving our business performance in the future
Andy & Gabby Le (PACK & SEND Dunedin City.)
This franchise already ticking all the boxes for me”, say Rita Krishna from PACK & SEND Manukau City. “Opening a new business is never easy but Pack & Send’s award-winning system is already proving its worth. On my first day of operation I had a host of enquiries and business is growing fast. It’s probably the best decision I’ve ever made”
Rita Krishna (PACK & SEND Manukau City)
September was just our fourth month since opening, yet we did the business we budgeted for in month nine – you could say it’s going well!’ say Michael and Sharon Brough, one of PACK & SEND’s newest franchisees. “PACK & SEND aren’t competing for three-dollars-across-town packages; the franchise provides the knowledge, systems, contact and training to handle all those awkward jobs that nobody else can. After being at the beck and call of corporate employers we enjoy normal office hours and the opportunity to work together
Michael and Sharon Brough (PACK & SEND Avondale)
Being part of the PACK & SEND NZ Franchise has given me the support and contacts to establish and grow a successful logistics business. Our store, Pack & Send Albany recently increased the range of services offered to our customers by including 3rd Party Storage and Fulfilment (3PL). The support received from Head Office has allowed us to work through the recent Covid restrictions with a minimal amount of disruption.
Robert McDowell (PACK & SEND Albany - 19-20 Franchisee of the Year)
Available Locations:
Opportunities available throughout New Zealand
Business Type:
Franchise
Minimum Investment:
$140,000 - $190,000 – (franchise fee + GST ) and working capital $50,000